How Zoom Fulfills The Requirements For GDPR Compliance?

zoom gdpr compliance

In the era of digital communication, video conferencing has become an essential tool for businesses, schools, and individuals. However, with the increasing use of online communication, concerns around data protection and privacy have arisen. In this context, the General Data Protection Regulation (GDPR) is an important framework for ensuring the privacy and security of personal data. This blog will discuss how Zoom, a popular video conferencing platform, ensures GDPR compliance, and the measures it takes to protect personal data.

What Is Zoom?

What Is Zoom?Zoom is a video conferencing platform that allows people to connect remotely for meetings, webinars, virtual events, and more. It offers features like screen sharing, virtual backgrounds, and breakout rooms, making it a popular choice for remote work, online classes, and social gatherings. Zoom can be accessed on desktop or mobile devices and has both free and paid plans available.

Is Zoom GDPR Compliant?

Yes, Zoom is GDPR compliant. The General Data Protection Regulation (GDPR) is a regulation of the European Union (EU) that governs data protection and privacy for EU citizens. Zoom has implemented several measures to ensure compliance with GDPR requirements, including providing EU Standard Contractual Clauses for customers, appointing a Data Protection Officer, and implementing strict data protection policies and procedures. Additionally, Zoom has obtained certification under the EU-U.S. and Swiss-U.S. Privacy Shield frameworks, which provide additional protection for the transfer of personal data from the EU to the U.S.

What Strategies Does Zoom Use For GDPR Compliance?

Zoom uses a variety of strategies to ensure compliance with GDPR requirements, including:

1. Providing EU SCCs

Zoom provides EU Standard Contractual Clauses (SSCs)to its customers as a means of ensuring that data transfers outside of the European Union (EU) are done in compliance with GDPR. The SCCs are a set of standard contractual clauses that have been approved by the European Commission for use in contracts between data controllers and data processors outside of the EU. Moreover, they provide a mechanism for ensuring that adequate safeguards are in place for the transfer of personal data to countries that do not have adequate data protection laws.

2. Appointing a DPO

Zoom has appointed a Data Protection Officer (DPO) to oversee GDPR compliance and ensure that appropriate data protection measures are in place. The DPO is responsible for monitoring Zoom’s GDPR compliance, providing advice on data protection issues, and acting as a point of contact for data protection authorities and data subjects.

3. Implementing policies & procedures

3. Implementing policies & proceduresZoom has implemented various policies and procedures to protect personal data, including a data retention policy, data access controls, and incident response procedures. The data retention policy specifies how long personal data will be stored, and under what circumstances it will be deleted. Data access controls limit access to personal data to only those employees who require it to perform their job duties. Incident response procedures outline how Zoom will respond to security incidents involving personal data.

4. Providing transparency & control

Zoom provides transparency around its data processing practices and gives users control over their data. The company’s privacy policy outlines personal data collection, usage, sharing, and storage. Users can access, correct, and delete their data by contacting Zoom’s Data Protection Officer or by using the tools provided in their Zoom account.

5. Obtaining certification

Zoom has obtained certification under the EU-U.S. and Swiss-U.S. Privacy Shield frameworks. These frameworks provide additional protections for the transfer of personal data from the EU and Switzerland to the U.S. They require companies to meet certain data protection standards and to submit to independent oversight and dispute resolution mechanisms.

Contractual GDPR Commitments That Zoom Offers

Contractual GDPR Commitments That Zoom OffersZoom provides contractual GDPR commitments for all of its customers. These commitments are in Zoom’s Data Processing Agreement (DPA), which outlines the obligations of Zoom and its customers under GDPR.

The Zoom DPA includes the following commitments:

  • Data processing instructions: Zoom agrees to process personal data only by the customer’s documented instructions. Also, it agrees to implement appropriate technical and organizational measures to ensure the security of the data.
  • Confidentiality: It agrees to maintain the confidentiality of personal data processed under the DPA. Moreover, it ensures that anyone who processes the data is bound by confidentiality obligations.
  • Subprocessing: If Zoom uses a subprocessor to process personal data, Zoom agrees to ensure that the subprocessor provides sufficient guarantees to implement appropriate technical and organizational measures to meet GDPR requirements.
  • Data subject rights: Zoom agrees to assist customers in responding to requests from data subjects to exercise their rights under GDPR. Such as the right to access, rectify, or erase their data.
  • Data breach notification: Zoom agrees to notify customers without undue delay after becoming aware of a personal data breach. It provides them with sufficient information to enable them to comply with their own GDPR reporting obligations.

By providing these contractual commitments, Zoom demonstrates its commitment to GDPR compliance and provides its customers with the necessary assurances to ensure personal data protection.

Is Zoom Safe To Use?

Is Zoom Safe To Use?Yes, Zoom is generally safe to use, but it’s important to take certain precautions to ensure the security of your meetings and personal information.

Zoom has been the subject of some security concerns in the past, such as “Zoom bombing,” where uninvited users join meetings and disrupt them. However, Zoom has taken steps to address these concerns and has implemented several security features to protect users, including:

  • Encryption: Zoom uses end-to-end encryption for all video, audio, and chat data. This means that only the meeting participants can access the content of the meeting.
  • Password protection: Zoom requires passwords for all meetings and webinars, and can generate random meeting IDs to prevent unauthorized access.
  • Waiting room: The waiting room feature allows the meeting host to control who is admitted to the meeting. It can be used to prevent unauthorized users from joining.
  • Screen sharing controls: The meeting host can control who can share their screen during the meeting, preventing unwanted sharing of inappropriate content.
  • Two-factor authentication: Zoom offers two-factor authentication for users, which adds an extra layer of security to their account.

In addition to these features, Zoom also provides guidelines and resources for users to ensure the security of their meetings, such as avoiding the sharing of meeting links on social media and regularly updating the Zoom application.

Overall, Zoom is safe to use, but it’s important to take appropriate security measures to protect your meetings and personal information.


In conclusion, Zoom takes GDPR compliance seriously and has implemented appropriate measures to ensure the security of personal data. This includes transparent data collection practices, appropriate technical and organizational measures, and GDPR-compliant contractual commitments. However, it’s important for Zoom users to also take necessary precautions to protect their meetings and personal information. If you have any questions or concerns about your GDPR compliance, seek help from a GDPR expert.

If you are looking to implement any of the Infosec compliance frameworks such as SOC 2 complianceHIPAAISO 27001, and GDPR compliance, Impanix can help. Book a Free consultation call with our experts or email us at  [email protected] for inquiries.