Is DocuSign HIPAA Compliant: Know What It Takes To Be Compliant

docusign hipaa

In an era defined by the rapid evolution of digital technology, understanding the compliance of widely-used digital tools with regulatory frameworks such as the Health Insurance Portability and Accountability Act (HIPAA) has never been more crucial. Among these tools is DocuSign, a recognized leader in the realm of electronic signatures. The question beckoning our attention is, “Is DocuSign HIPAA compliant?” Let explore!

What is DocuSign and Its Relation with HIPAA?

What is DocuSign and Its Relation with HIPAADocuSign is a globally recognized electronic signature platform that enables individuals and businesses to digitally sign, send, and manage documents. It has become an integral part of numerous industries, including healthcare, due to its efficiency and security measures.

When it comes to its relationship with the Health Insurance Portability and Accountability Act (HIPAA), it’s crucial to understand that DocuSign plays a role as a ‘Business Associate.’ This designation applies when services involve the use or disclosure of Protected Health Information (PHI) on behalf of a covered entity, like a healthcare provider.

As a Business Associate, DocuSign actively commits to protecting PHI in compliance with HIPAA regulations. They uphold this commitment by implementing several measures.

  • Firstly, they provide their healthcare customers with a Business Associate Agreement (BAA).
  • Secondly, they use robust encryption standards for safeguarding data both at rest and in transit.
  • Thirdly, they maintain comprehensive audit trails for full transparency and accountability.
  • Finally, they implement strict access control mechanisms to prevent unauthorized access to sensitive information.

What Makes an Electronic Signature Tool HIPAA Compliant?

An electronic signature tool can be deemed HIPAA compliant when it adheres to the following key principles:

  • Business Associate Agreement (BAA): It enters into a BAA with covered entities, assuming responsibility for the protection of Protected Health Information (PHI).
  • Encryption: It uses robust encryption protocols for the secure transmission and storage of PHI.
  • User Authentication and Access Control: It ensures that only authorized individuals can access PHI, using mechanisms like multi-factor authentication and strict access control policies.
  • Audit Trails: It maintains detailed logs of all interactions with PHI, fulfilling the Accountability Principle of HIPAA.
  • Secure PHI Sharing: It provides secure means of sharing PHI, such as encrypted emails or secure document links.
  • Security Updates: It regularly updates its security measures to mitigate emerging threats and vulnerabilities.

These steps form the basis of HIPAA compliance for electronic signature tools, ensuring the privacy, security, and integrity of PHI.

Is DocuSign HIPAA Compliant?

Is DocuSign HIPAA CompliantYes, DocuSign is HIPAA compliant. As a leading electronic signature solution, DocuSign is frequently used within the healthcare industry for signing and managing sensitive documents, particularly those containing Protected Health Information (PHI).

DocuSign recognizes its role as a ‘Business Associate’ under HIPAA. A ‘Business Associate’ refers to a service provider that processes, stores, or transmits PHI on behalf of a HIPAA-covered entity, like a healthcare provider.

In order to adhere to HIPAA regulations, DocuSign provides a Business Associate Agreement (BAA) to healthcare organizations. This agreement lays out the measures DocuSign has in place to safeguard PHI and uphold the privacy and security requirements stipulated by HIPAA.

Moreover, DocuSign implements strong security controls, including robust encryption for data both in transit and at rest, strict user access controls, and comprehensive audit trails.

Which DocuSign Plan is HIPAA Compliant?

The DocuSign plan specifically designed to ensure HIPAA compliance is the ‘Enterprise Pro‘ plan. This offering has been tailored to cater to the rigorous requirements of healthcare providers and organizations handling Protected Health Information (PHI).

The Enterprise Pro plan incorporates several features that reinforce its adherence to HIPAA standards. These include:

  • Advanced Authentication: The plan provides extensive authentication methods, allowing healthcare providers to ensure that only authorized individuals can access and sign documents containing PHI.
  • Enhanced Access Control: In addition to advanced authentication, the plan offers stringent access control mechanisms, preventing unauthorized access to sensitive health information.
  • Comprehensive Audit Trails: With the Enterprise Pro plan, healthcare providers have access to in-depth audit trails and reports. These resources provide transparency and accountability by recording who accessed the PHI, when, and what actions they took.
  • Real-Time Visibility: The plan offers real-time visibility into document status, enabling providers to track the document’s journey and take immediate action if any compliance issues arise.

These features, combined with DocuSign’s inherent commitment to upholding HIPAA regulations through robust encryption standards and a comprehensive Business Associate Agreement (BAA), make the Enterprise Pro plan a solid choice for healthcare providers aiming to ensure HIPAA compliance.

What Are the Limitations of DocuSign?

While DocuSign is a powerful and widely used electronic signature solution, like any digital tool, it does come with its share of limitations. Below are some of the notable limitations of DocuSign:

  • Complex Interface: Some users may find DocuSign’s interface complex and less intuitive, especially when navigating advanced features. This could potentially lead to a steep learning curve for new users.
  • Cost: The cost of using DocuSign can be prohibitive for small businesses or individual users. While there is a basic plan available, many of the platform’s powerful features, including HIPAA compliance, are only available in higher-tier plans.
  • Limited Customization: Although DocuSign offers several customization options, there might be restrictions on the depth of customization, particularly in comparison to some other e-signature platforms.
  • Integration Challenges: While DocuSign does offer a range of integrations with popular software, some users might face difficulties when integrating with less common systems or bespoke software solutions.
  • Dependency on Internet Connectivity: Being a cloud-based solution, DocuSign requires a stable Internet connection for most of its functionality. This might pose a challenge in areas with poor or inconsistent internet connectivity.
  • Limited Free Version:  The free version of DocuSign offers quite limited functionality. Users must upgrade to a paid plan to unlock the full range of features.

How Much Does DocuSign Cost?

DocuSign offers various plans to cater to different needs and budgets. Each plan provides a different range of features. While the free version provides basic features, to access the full potential of DocuSign, including features like advanced authentication, real-time visibility, and HIPAA compliance, an upgrade to a paid plan, such as the Enterprise Pro plan, is necessary.

Below, you can see a detailed breakdown of the cost for each DocuSign plan.

docusign hipaa cost


In the evolving landscape of digital healthcare, tools like DocuSign play a crucial role in streamlining processes while ensuring adherence to strict regulations like HIPAA. Despite some limitations, DocuSign offers robust security features, a dedicated plan for HIPAA compliance, and the ability to handle PHI securely. Thus, it has become a reliable partner for healthcare providers in managing their document signing needs. As with any tool, it’s essential for users to understand its capabilities and limitations to make the most of its features and ensure that it fits their unique needs.

If you are looking to implement any of the Infosec compliance frameworks such as SOC 2 compliance, HIPAA, ISO 27001, and GDPR compliance, Impanix can help. Book a Free consultation call with our experts or email us at  [email protected] for inquiries.