Know Whether HubSpot A HIPAA Compliant CRM Or Not?

hubspot hipaa

In today’s digital world, where data breaches and privacy concerns are on the rise, finding a reliable and secure customer relationship management (CRM) platform is essential. One popular CRM platform that you may have come across is HubSpot. But the burning question remains: Is HubSpot HIPAA compliant? Let’s discover if is it, or not!

What is HubSpot?

What is HubSpot?HubSpot is a leading CRM platform that provides businesses with a suite of tools to help them attract, engage, and delight their customers. It offers various features, including customer database management, email marketing, lead generation, social media management, and sales automation. HubSpot is known for its user-friendly interface and comprehensive set of marketing and sales tools that can help businesses streamline their operations.

Is HubSpot HIPAA Compliant?

When it comes to choosing a CRM platform for your healthcare business, data security, and HIPAA compliance are paramount. HubSpot, a widely recognized CRM solution, offers an array of features and benefits. But the question lingers: Is HubSpot HIPAA compliant?

The truth is, HubSpot does not currently hold official HIPAA compliance certification. However, it does offer a robust set of security measures to protect sensitive patient data, making it an attractive option for healthcare organizations.

While HubSpot may not sign Business Associate Agreements (BAAs) with clients, it doesn’t mean that you can’t utilize HubSpot in a HIPAA-compliant manner. HubSpot provides the necessary infrastructure and features to help you achieve HIPAA readiness.

By implementing additional tools and configurations, you can augment HubSpot’s existing security measures to align with HIPAA regulations. It requires careful planning, customization, and a comprehensive understanding of HIPAA requirements.

Remember, HubSpot is more than just a CRM platform. It offers a wide range of functionalities, including training and certification programs, a free CMS solution, and a reputation for being one of the most secure CRM tools available. While it may not be “technically” HIPAA compliant out of the box, its security measures provide a solid foundation to build upon.

HubSpot’s Security Measures

HubSpot's Security MeasuresTo understand whether HubSpot is HIPAA compliant, it is essential to examine the security measures the platform has in place to protect data. HubSpot prioritizes data security and implements a comprehensive range of security features to ensure the safety of customer information. Some of the security features implemented by HubSpot include:

  • Data encryption: HubSpot uses industry-standard encryption protocols to protect data both in transit and at rest. This ensures that sensitive information is securely transmitted and stored within the platform.
  • Access controls: HubSpot provides granular access controls, allowing businesses to define user roles and permissions. This helps restrict access to sensitive data and ensures that only authorized personnel can view or modify customer information.
  • Monitoring and auditing: The platform monitors user activities and maintains comprehensive audit logs. This enables businesses to track data access, modifications, and user actions, providing visibility into any potential security incidents.
  • Incident response: HubSpot has a well-defined incident response process in place. In the event of a security breach or incident, the dedicated security team promptly investigates, mitigates, and communicates the incident to affected users, ensuring transparency and taking appropriate measures to prevent similar incidents in the future.

HubSpot and HIPAA Compliance

When it comes to HIPAA compliance, one crucial aspect is the use of Business Associate Agreements (BAAs). These agreements establish the responsibilities and obligations between covered entities, such as healthcare providers, and their business associates when handling protected health information (PHI). Unfortunately, HubSpot does not currently sign BAAs, which has led to some confusion regarding its HIPAA compliance status.

However, this does not diminish HubSpot’s commitment to data security and privacy. HubSpot implements a robust set of security measures and provides a secure infrastructure to protect sensitive information.

While HubSpot’s stance on BAAs may seem like a drawback, it doesn’t necessarily prevent healthcare organizations from utilizing HubSpot in a HIPAA-compliant manner. Covered entities can still leverage HubSpot’s features and functionalities by implementing additional safeguards and best practices to meet HIPAA requirements.

How To Make HubSpot HIPAA Compliant?

When it comes to making HubSpot HIPAA compliant, various solutions are available to ensure the protection of sensitive healthcare information. Let’s explore a more efficient and reliable approach.

One effective solution is to opt for a dedicated HIPAA-compliant CRM extension. These extensions are purpose-built to meet the stringent requirements of HIPAA, offering robust security measures and tailored features specifically designed for the healthcare industry. By utilizing a platform already compliant with HIPAA regulations, you can avoid the need for complex integrations and potential vulnerabilities.

By choosing a HIPAA-compliant CRM extension, you can confidently collect, receive, store, and transmit protected health information (PHI) without compromising compliance. These platforms typically include advanced security features such as data encryption, secure communication channels, granular access controls, and comprehensive audit trails.

Transitioning to a dedicated HIPAA-compliant CRM platform may involve migrating data from HubSpot, but the benefits outweigh the challenges. Not only will you ensure the highest level of security for PHI, but you will also streamline compliance efforts and reduce the risk of costly violations.


In conclusion, while HubSpot may not hold official HIPAA compliance certification and does not sign Business Associate Agreements (BAAs), it offers robust security measures and serves as a reliable CRM platform for healthcare organizations. By implementing additional safeguards, customization, and best practices, you can align HubSpot with HIPAA requirements and ensure the protection of sensitive patient information.

However, it’s important to note that utilizing a dedicated HIPAA-compliant CRM extension may provide a more streamlined and efficient approach to achieving HIPAA compliance. By choosing a HIPAA-compliant CRM platform, you can further enhance data security, streamline compliance efforts, and mitigate the risks associated with complex integrations. These platforms provide a seamless experience for collecting, storing, and transmitting protected health information (PHI) while maintaining compliance with HIPAA regulations.

With this, if you are looking to implement any of the Infosec compliance frameworks such as SOC 2 compliance, HIPAA, ISO 27001, and GDPR compliance, Impanix can help. Book a Free consultation call with our experts or email us at  [email protected] for inquiries.