Is Zoom HIPAA Compliant? Best Practices To Ensure Security

Zoom HIPAA Compliant

Telemedicine has become increasingly popular in recent years and has skyrocketed in use since the COVID-19 pandemic. As healthcare providers turn to video conferencing as a way to connect with their patients, it’s important to ensure that the video conferencing platform being used is HIPAA compliant. In this article, we’ll explore what HIPAA compliance means and whether is Zoom HIPAA compliant or not. So, let’s get started!

Understanding HIPAA & Telehealth

what is a HIPAA ComplianceThe Health Insurance Portability and Accountability Act (HIPAA) is a U.S. federal law that protects the privacy and security of individuals’ health information. Telehealth providers must adhere to HIPAA regulations when transmitting, storing, and processing protected health information (PHI). The key requirements for telehealth platforms to be HIPAA-compliant include:

  • Implementing administrative, physical, and technical safeguards
  • Entering into a Business Associate Agreement (BAA) with the platform provider
  • Ensuring secure data transmission, storage, and access

Why Is HIPAA Compliance Important?

HIPAA compliance is important for several reasons. First and foremost, it helps protect patients’ privacy and ensures that their personal health information is kept confidential. HIPAA also helps prevent healthcare fraud and abuse and promotes more efficient healthcare delivery.

Zoom for Healthcare offers several features and benefits specifically designed for healthcare professionals, including:

  • Secure Video Conferencing: End-to-end encryption, meeting passwords, and waiting rooms ensure secure and private video consultations.
  • Breakout Rooms: Providers can conduct group therapy sessions and allow private consultations in separate virtual rooms.
  • Cloud Recording: Record and store consultations securely in the cloud for easy access and review.
  • Integration with EHR Systems: Seamless integration with Electronic Health Record (EHR) systems for efficient patient management.
  • Virtual Backgrounds: Maintain patient privacy by using virtual backgrounds during consultations.
  • Remote Monitoring: Providers can monitor patients’ vitals and other health data during virtual visits.

Is Zoom HIPAA Compliant?

Is Zoom HIPAA CompliantZoom is a popular video conferencing platform, but is it HIPAA compliant? The answer is yes but with some important caveats. Zoom has a “HIPAA-Compliant Plan” that is designed specifically for healthcare providers. This plan includes several features that help ensure HIPAA compliance.

However, it’s important to note that Zoom’s HIPAA-Compliant Plan is not available to all users. To access this plan, healthcare providers must go through a verification process and sign a BAA with Zoom. Additionally, Zoom has had some well-publicized security and privacy issues in the past, which has led some healthcare providers to seek out alternative video conferencing solutions.

Zoom’s HIPAA-Compliant Plan

For those who are interested in using Zoom for telemedicine purposes, it’s important to understand what the platform’s HIPAA-Compliant Plan includes. Some of the key features of this plan include:

  • End-to-end encryption: This helps ensure that video and audio data is secure and cannot be intercepted by unauthorized users.
  • Access controls: This allows you to control who has access to the video conference and ensure that only authorized individuals can participate.
  • BAA: Zoom’s HIPAA-Compliant Plan includes a Business Associate Agreement (BAA), which is a legal agreement that outlines how Zoom will handle patient data and ensures that Zoom is held responsible for any security breaches that may occur.
  • Cloud recording: Zoom’s HIPAA-Compliant Plan allows you to record video conferences and store them securely in the cloud.
  • Waiting room: This feature allows professionals to control who enters the video conference and ensures that only authorized individuals can join.

It’s important to note that not all of Zoom’s features are available in its HIPAA-Compliant Plan. For example, particular third-party integrations may not be HIPAA compliant, so you should be careful when using these integrations.

Setting Up A HIPAA-Compliant Zoom Account

HIPAA-Compliant Zoom AccountTo set up a HIPAA-compliant Zoom account, follow these steps

  • Sign up for Zoom for Healthcare: Visit the Zoom for Healthcare page and sign up for an account specifically designed for healthcare professionals.
  • Request a BAA: Contact the Zoom sales team to request a BAA, which outlines the responsibilities of both parties in ensuring HIPAA compliance.
  • Configure Account Settings: Adjust your account settings to enable the necessary security features for HIPAA compliance, such as end-to-end encryption, meeting passwords, and waiting rooms.
  • Enable EHR Integration: If your organization uses an EHR system, follow the steps provided by Zoom to integrate it with your account.
  • Train Staff: Educate your staff on the proper use of Zoom for Healthcare and the importance of maintaining HIPAA compliance during telehealth sessions.+

Few Alternatives Of Video Conferencing Zoom

While Zoom for Healthcare is a popular choice for telehealth providers, there are other HIPAA-compliant telehealth platforms available, including:

  • A simple and secure telemedicine platform with no downloads or installations required.
  • VSee: A telehealth platform that offers a virtual clinic solution, patient portal, and EHR integration.
  • Amwell: A comprehensive telehealth platform designed for hospitals, health systems, and health plans.
  • Cisco Webex: A secure and reliable video conferencing platform with HIPAA-compliant features.
  • Microsoft Teams: A collaborative platform that includes HIPAA-compliant video conferencing and messaging features.

HIPAA-Compliant Best Practices For Video Conferencing

In addition to using a HIPAA-compliant video conferencing platform, there are several best practices that healthcare providers should follow to ensure HIPAA compliance. Some of these best practices include:

  • Conducting a risk assessment: Healthcare providers should assess the risks associated with using video conferencing for telemedicine and take steps to mitigate those risks.
  • Implementing access controls: Ensure that only authorized individuals can access the video conference and that patient data is kept secure.
  • Using secure passwords: Healthcare providers should use strong, unique passwords for video conferencing accounts and ensure that passwords are not shared.
  • Encrypting data: You should ensure that video and audio data is encrypted to prevent unauthorized access.
  • Signing a BAA: You should sign a BAA with the video conferencing platform to ensure that the platform is held responsible for any security breaches that may occur.

Following these practices will ensure that your video conferencing practices are HIPAA compliant and that patient data is kept secure.

Risks & Concerns While Using Video Conferencing For Telemedicine

Risks & Concerns While Using Video Conferencing For TelemedicineWhile video conferencing can be a useful tool, it’s important to be aware of the risks and concerns associated with using this technology. Some of these risks and concerns include:

  • Security and privacy risks: There are inherent security and privacy risks associated with using video conferencing for telemedicine. Healthcare providers should be aware of these risks and take steps to mitigate them.
  • Technical issues: Video conferencing relies on stable internet connections and functioning hardware. Technical issues can cause interruptions or disruptions in telemedicine sessions.
  • Regulatory compliance: Healthcare providers must also comply with other regulatory requirements when using video conferencing for telemedicine.
  • Patient comfort: Some patients may not be comfortable with video conferencing or may not have access to the necessary technology.

Healthcare providers should carefully consider these risks and concerns when implementing video conferencing for telemedicine.


In conclusion, it’s important for you to carefully evaluate your options when it comes to choosing a video conferencing platform for telemedicine purposes. HIPAA compliance should be a top priority, and healthcare providers should follow best practices to ensure patient privacy and security. If you are looking to implement any of the Infosec compliance frameworks such as SOC 2 compliance, HIPAA, ISO 27001, and GDPR compliance, Impanix can help. Book a Free consultation call with our experts or email us at  [email protected] for inquiries.